Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us.
Questions and answers
Yes. All prices on our website are shown in AED and include 5% UAE VAT. The VAT amount is listed separately on your invoice.
Yes, as long as the order has not been dispatched. Contact our care team by email or WhatsApp with your order number and the new address.
Yes. Once your order is shipped, you will receive an SMS and email with a tracking link. You can follow your delivery in real time from dispatch to doorstep.
Yes. Next-Day Delivery runs 7 days a week across all emirates. Same-Day Delivery is available Saturday to Thursday in Dubai, Abu Dhabi and Sharjah.
Cash on Delivery is available in all seven UAE emirates. It is not available for international orders.
Our courier will call you before arrival. If you are unavailable, the delivery is rescheduled for the next business day at no extra cost, or you can pick a safe place to leave the parcel.
