Delivery & Payment
Everything you need to know about receiving and paying for your DERM ACTE order.
Delivery Options
Same-Day Delivery
- Order before 2 PM for delivery today
- Available in Dubai, Abu Dhabi & Sharjah
- Contactless, tracked delivery
- SMS & email notifications
Next-Day Delivery
- Delivered the next day, all emirates
- Order anytime, 7 days a week
- Includes RAK, Fujairah & Umm Al Quwain
- Real-time tracking included
Delivery Fees
Free Delivery
Orders over 200 AED
25 AED
Orders under 200 AED
Delivery fees are calculated at checkout. Free delivery is automatically applied when your order subtotal reaches 200 AED.
Payment Methods
Visa & Mastercard
All major credit and debit cards accepted. Payments are processed securely via encrypted connection.
Apple Pay
Pay instantly with Face ID or Touch ID. Supported on all Apple devices.
Cash on Delivery
Pay in cash when your order arrives. Cash on Delivery is available in all UAE emirates.
All online transactions are protected by DERM ACTE's secure payment gateway. We never store your card details.
Returns & Exchanges
14-Day Return Policy
- Unopened items may be returned within 14 days of delivery
- Items must be in original packaging and unused
- Full refund processed within 5-7 business days
How to Initiate a Return
- Email care@dermacte.com with your order number
- Our agent will arrange a collection within 48 hours
- Exchanges subject to stock availability
Additional Information
Shipping Regions & Timelines
We deliver across all seven emirates of the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Standard delivery typically takes 2–4 business days, while express and same-day options are available for select areas within Dubai and Abu Dhabi. International shipping is available to GCC countries, with delivery timelines ranging from 5–10 business days depending on the destination. Please note that customs duties and import taxes, where applicable, are the responsibility of the recipient.
Order Processing & Tracking
Orders placed before 2:00 PM GST on business days are processed the same day. Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also track your order status at any time through your account dashboard. If you have not received a tracking notification within 24 hours of placing your order, please contact our customer care team at care@dermacte.com for assistance.
Payment Security & Policies
All transactions on dermacte.com are secured with 256-bit SSL encryption. We do not store your credit card details on our servers. Payments are processed through our PCI DSS-compliant payment gateway partners. For split-payment options via Tabby, the total amount is divided into four equal interest-free instalments, with the first payment collected at checkout and subsequent payments charged every two weeks automatically.
Need Help With Your Order?
Our customer care team is here to assist you with any questions about shipping, delivery timelines, payment options, or returns. Whether you need to track an order, update a shipping address, or resolve a payment concern — we're just a message away.
- Email: support@dermacte.com
- WhatsApp: +971 50 123 4567
- Working hours: Sun–Thu, 9:00 AM – 6:00 PM (GST)
We typically respond within 2–4 hours during business days.
Frequently Asked Questions
Yes. Once your order is shipped, you will receive an SMS and email with a tracking link. You can follow your delivery in real time from dispatch to doorstep.
Yes. All prices on our website are shown in AED and include 5% UAE VAT. The VAT amount is listed separately on your invoice.
Our courier will call you before arrival. If you are unavailable, the delivery is rescheduled for the next business day at no extra cost, or you can pick a safe place to leave the parcel.
Cash on Delivery is available in all seven UAE emirates. It is not available for international orders.
Yes. Next-Day Delivery runs 7 days a week across all emirates. Same-Day Delivery is available Saturday to Thursday in Dubai, Abu Dhabi and Sharjah.
Yes, as long as the order has not been dispatched. Contact our care team by email or WhatsApp with your order number and the new address.
Still have questions?
Contact us